Warranty

DEOUM Since 2023

Warranty & Guarantee

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1-Year Warranty
Coverage against manufacturing defects from the date of purchase.
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100-Day Trial
Not satisfied? Return within 100 days for a full refund. No questions asked.
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Dedicated Support
Our team is here to help with any warranty questions or concerns.
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What Our Warranty Covers

DEOUM warrants that your hearing aid will be free from defects in materials and workmanship under normal use for a period of one (1) year from the original date of purchase.

Coverage includes:
  • Manufacturing defects in materials and workmanship
  • Hardware failures occurring under normal use
  • Electronic component malfunctions
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What Is Not Covered

  • Damage caused by misuse, abuse, neglect, or accidents
  • Damage caused by unauthorized modifications or repairs
  • Normal wear and tear (including eartips, ear gels, and other consumable parts)
  • Loss or theft of the device
  • Water damage beyond the IPX5 rating (splash-proof, not waterproof)
  • Damage caused by improper storage or charging
  • Products purchased from unauthorized resellers

* This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

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How to Make a Warranty Claim

Making a warranty claim is simple. Just follow these steps:

1
Contact Our Support Team
Email us at support@deoumhealth.com or use the contact form on our website.
2
Provide Your Order Information
Include your order number, purchase date, and a description of the issue. Photos or videos of the problem are helpful.
3
Return the Device (If Required)
Our team will provide instructions on where to send your device for inspection.
4
We'll Repair or Replace It
Once we receive and inspect your device, we will repair or replace it and send it back to you at no additional cost.
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100-Day Risk-Free Trial

We want you to be completely satisfied with your DEOUM hearing aid. If for any reason you are not happy with your purchase, you may return it within 100 days of the original purchase date for a full refund.

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No hassle returns
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No questions asked
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Full refund on purchase price
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Warranty Exceptions & Limitations

  • This warranty is non-transferable and applies only to the original purchaser.
  • Warranty coverage begins on the original purchase date as shown on your order confirmation.
  • In the event of a replacement, the warranty period does not reset — it continues from the original purchase date.
  • DEOUM reserves the right to determine whether a defect is covered under this warranty.
  • This warranty is valid only for products purchased from deoum.com or authorized retailers.

* DEOUM reserves the right to update or modify this warranty policy at any time. Any changes will be posted on this page.

Have questions about your warranty?
Our support team is here to help.