Terms of service

Welcome to deoumhealth.com, operated by HONG KONG ZHOU SHANG PROMISED LAND TRADING CO., LIMITED ("we," "us," or "our"). By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully.

1. About Our Products

Deoum Health specializes in FDA-cleared bone conduction hearing devices designed to support individuals experiencing mild, moderate, and severe hearing loss. Our devices are certified and comply with applicable regulatory standards for over-the-counter (OTC) hearing aids.

Intended Users: Our bone conduction hearing devices are designed for adults and individuals whose head size is compatible with the device fit. Due to the physical dimensions of bone conduction technology, the devices may not be suitable for young children. Please refer to the product specifications for sizing guidance before purchase.

2. Important Medical Disclaimer

Our products are FDA-cleared OTC hearing devices; however, the following must be clearly understood:

  • Our products are not a substitute for professional medical diagnosis or treatment.
  • We strongly recommend consulting a licensed audiologist or hearing healthcare professional before use, particularly for individuals with severe hearing loss, ear pain, sudden hearing changes, or other medical conditions affecting hearing.
  • The information provided on this website is for general informational purposes only and does not constitute medical advice.
  • If you experience discomfort, pain, or worsening of symptoms while using our devices, discontinue use immediately and seek professional medical advice.

3. Regulatory Compliance

Our bone conduction hearing devices have received FDA clearance and hold relevant international certifications. They are manufactured and tested in accordance with applicable medical device safety standards. Regulatory documentation is available upon request by contacting us at support@deoumhealth.com.

4. Eligibility to Purchase

By placing an order on our website, you confirm that:

  • You are at least 18 years of age, or are purchasing on behalf of an eligible individual with appropriate authority.
  • You are legally capable of entering into a binding contract.
  • You are purchasing for personal use or as a gift, not for unauthorized resale.

5. Orders and Payment

All orders are subject to product availability and confirmation of payment. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability. You will be notified promptly and any payment received will be fully refunded.

Prices are listed in USD and are subject to change without notice. Applicable taxes and shipping fees will be calculated and displayed at checkout.

6. Shipping and Delivery

We ship to the United States, Canada, the United Kingdom, and other eligible countries. Estimated delivery times are provided at checkout and are for reference only. We are not responsible for delays caused by customs, carrier disruptions, or circumstances beyond our control. Please refer to our Shipping Policy for full details.

7. Returns and Refunds

We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund to your original payment method. Please refer to our Return & Refund Policy for complete terms and instructions.

8. Intellectual Property

All content on this website — including text, images, product descriptions, logos, and graphics — is the property of HONG KONG ZHOU SHANG PROMISED LAND TRADING CO., LIMITED and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with applicable data protection laws, including the GDPR (for EU/UK customers) and applicable US state privacy laws.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong, without prejudice to your statutory rights as a consumer in your country of residence.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website after any changes constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

HONG KONG ZHOU SHANG PROMISED LAND TRADING CO., LIMITED
Room 13, 7/F House of Corona, 50 Hung To Road, Kwun Tong, Hong Kong
Email: support@deoumhealth.com
Business Registration No.: 78206826