Refund policy

At HONG KONG ZHOU SHANG PROMISED LAND TRADING CO., LIMITED ("we," "us," or "our"), your satisfaction and hearing health journey matter deeply to us. We stand behind the quality of our bone conduction hearing devices and want you to shop with complete confidence.

30-Day Risk-Free Return Guarantee

We offer a 30-day return window from the date of delivery. If you are not fully satisfied with your purchase for any reason, you may return it for a full refund — no questions asked.

Eligibility Requirements

To qualify for a return, your item must meet the following conditions:

  • Returned within 30 days of the confirmed delivery date
  • In its original condition — not physically damaged due to misuse
  • Includes all original accessories, manuals, and packaging
  • Accompanied by proof of purchase (order confirmation email or order number)

Please note: For hygiene and safety reasons, devices that show signs of heavy use, modification, or damage caused by the customer may not be eligible for a full refund. We will assess each case with care and fairness.

How to Start a Return

Returning your device is simple:

  1. Contact us at support@deoumhealth.com with your order number and a brief description of your reason for return.
  2. Receive your Return Authorization (RA) — our team will respond within 1–2 business days with return instructions and a return address.
  3. Ship the item back using a trackable shipping method. Please retain your tracking number.
  4. Await confirmation — once we receive and inspect your return, we will notify you by email within 3 business days.

Refund Processing

  • Approved refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
  • Original shipping fees are non-refundable, unless the return is due to our error or a product defect.

Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at support@deoumhealth.com. We will arrange a free replacement or full refund, including return shipping costs, at no expense to you.

Please include:

  • Your order number
  • A clear photo or short video showing the issue

Return Shipping Costs

  • Change of mind / personal preference: Customer's responsibility
  • Defective or damaged product: We cover the cost
  • Wrong item sent: We cover the cost

Exchanges

We currently do not offer direct exchanges. If you would like a different model or configuration, please return your original item and place a new order. Our team is happy to assist you find the right device — just reach out at support@deoumhealth.com.

Non-Returnable Items

The following are not eligible for return:

  • Items returned after the 30-day window
  • Items damaged due to customer misuse, unauthorized repair, or modification
  • Items without original packaging or accessories (may result in partial refund)

Contact Us

If you have any questions about our return policy, our team is here to help.

HONG KONG ZHOU SHANG PROMISED LAND TRADING CO., LIMITED
Room 13, 7/F House of Corona, 50 Hung To Road, Kwun Tong, Hong Kong
Email: support@deoumhealth.com
Business Registration No.: 78206826