Privacy policy

At HONG KONG ZHOU SHANG PROMISED LAND TRADING CO., LIMITED ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit deoumhealth.com or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you provide directly to us, including:

  • Personal identification information: Name, email address, phone number, shipping and billing address
  • Payment information: Credit/debit card details or payment account information (processed securely via third-party payment processors — we do not store full card details)
  • Order information: Products purchased, order history, and transaction records
  • Communications: Messages, inquiries, or feedback you send to our support team
  • Device and usage data: IP address, browser type, pages visited, referring URLs, and time spent on our site (collected via cookies and analytics tools)

Important — Health-Related Information: We do not require you to disclose your medical history or specific hearing condition to make a purchase. Any health-related information you voluntarily share with our support team (e.g., degree of hearing loss) is used solely to assist you and is treated with the highest level of confidentiality.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and payment
  • Communicate with you about your order status, returns, or inquiries
  • Send transactional emails (order confirmations, shipping notifications)
  • Send marketing communications, if you have opted in (you may opt out at any time)
  • Improve our website, products, and customer experience
  • Comply with legal obligations and prevent fraud
  • Analyze website traffic and usage patterns via analytics tools

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: Trusted third parties who assist in operating our website and fulfilling orders (e.g., payment processors, shipping carriers, email service providers). These parties are contractually obligated to keep your information confidential.
  • Legal compliance: When required by law, court order, or governmental authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

We may use the following types of cookies:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
  • Marketing cookies: Used to deliver relevant advertisements (e.g., Google Ads, Meta Pixel)

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For EU / UK residents (GDPR):

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time

For California residents (CCPA/CPRA):

  • Right to know what personal information is collected and how it is used
  • Right to delete personal information
  • Right to opt out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at support@deoumhealth.com. We will respond within 30 days.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years in accordance with applicable commercial and tax regulations.

7. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and products are not directed to individuals under the age of 18.